Last reviewed on 12 July 2021
www.welshholidayhomes.co.uk Privacy Policy
www.welshholidayhomes.co.uk (‘ the site’) is owned and operated by the owner of www.welshholidayhomes.co.uk
The owners are the data controllers and can be contacted via weshholidayhomes@gmail.com
Purpose
The purpose of the Privacy Policy (‘this Privacy Policy’) is to inform users of our site for the following :
- The personal data we will collect
- The reason why we collect personal data
- Use of collected data
- Who has access to the data collected
- The right of the sites users
- The sites cookie policy
- Who do we share your personal data with
- How to access, delete, modify or edit your data
- Duration of data stored
- How do we protect your data
- Children
- Complaints
- Modifications
Consent
By using our site users agree that they consent to the conditions set out in our privacy policy
1. The personal data we will collect
We need a lead name for the booking to go in to. For airbnb guests please refer to airbnbs privacy policy on what data they share and what data you allow to be shared.
Phone number so we can contact you- usually guests have already rang on a number for more information about the booking. For airbnb guests please refer to airbnbs privacy policy on what data they share and what data you allow to be shared.
Email address to send a confirmation leaflet to – which contains all the information you need for your stay. For airbnb guests please refer to airbnbs privacy policy on what data they share and what data you allow to be shared. We normally send a message via asking for your email address for we can send you this documnet.
We also need details of where to send your security deposit back to. This may be for example a bank account or paypal account. For airbnb guests please refer to airbnbs privacy policy on what data they share and what data you allow to be shared. Airbnb hold your security deposit so this is not necessary
2. The reason why we collect personal data
Contact names – we need this so we know who to call with regards to the booking and we have the name of who to speak to.
Phone number – so we can contact you with regards to the booking. We also give you our phone numbers incase of an emergency or you need to contact us directly.
Email address – to send a confirmation leaflet to – which contains all the information you need for your stay. We need to be able to give you directions to the accommodation, details on where to find the keycode safe. Information on essential phone numbers our bank account details to transfer money for your booking.
We also need details of where to send your security deposit back to. This may be for example a bank account or paypal account. We need to be able to send your security deposit back. When the money is sent to ourselves there is no option to send the money back so we need details on the account you wish the money to go back in to.
3. Use of collected data
Contact names – we need this so we know who to call with regards to the booking and we have the name of who to speak to
Phone number so we can contact you with regards to the booking. We also give you our phone numbers incase of an emergency or you nee to contact us directly.
Email address to send a confirmation leaflet to – which contains all the information you need for your stay. We need to be able to give you direction to the accommodation, details on where to find the keycode safe. Information on essential phone numbers our bank account details to transfer money for your booking.
We also need details of where to send your security deposit back to. This may be for example a bank account or paypal account. We need to be able to send your security deposit back. When the money is sent to ourselves there is no option to send the money back so we need details on the account you wish the money to go back in to.
4. Who has access to the data collected
Only owners have access to the data. This is so we can process bookings. Ensure the booking runs as smoothly as possible. Ensure you have all the information you may need for your stay.
5. The right of the sites users
You can ask for a copy of the data we hold on your self at anytime. Please email welshholidayhomes@gmail.com to request the copy of any data we have about yourself. Please included dates of your confirmed booking and a contact number so we can can verify it is you before we send the data.
6. The sites cookie policy
A cookie is a small file that is stored on the users hard drive. The purpose is to collect data on users browsing habits. You can choose to disable cookies entirely on your internet browser, but this may decrease you user experience.
We use google analytics to help know what pages on our site our used the most. Please check out their privacy policy for more information on how they use the data they collect. Their policy is very comprehensive so please follow the link provided for up to date information they provide https://policies.google.com/privacy?hl=en_GB Privacy Policy – Privacy & Terms – Google
7. Who do we share your data with
We will not sell or share your data with any other third parties, except in the following cases:
1.The law requires us to do so
2.It is required by any law proceedings
3.To prove or protect our legal rights
8. How to access, delete, modify or edit your data
If you would like to know how to access, delete, modify or edit your data please contact Ann or Lauren on Welshholidayhomes@gmail.com.
9.Duration of data stored
Your name, email address and phone number will be stored from hen you made the booking . The confirmation leaflet clearly states that an account is needed for us to send back your security deposit. This information is only needed on departure. Our cleaner confirms that there is no damages after your stay. We pay back the security deposit then we delete all your data.
If there is a problem for your stay for example damage was caused at the property by yourselves we would keep your data until we have closed the dispute. This is so we can communicate with the lead person on the booking.
10.How do we protect your data
All data is stored in a file that we use only for bookings. This is securely locked away with only Ann and Lauren having access. Any communication done via a phone, the phone is protected by face recognition of Ann or Lauren. Our website is uses https.
While we take all reasonable precautions to ensure your data is protected there always remains the risk of harm. Phones can be stolen, email address and websites can be hacked. We are unable to guarantee the security of data beyond what is reasonably acceptable.
11.Children
We do not knowingly collect personal data on children. If we are made aware that data from a child has been collected it will be deleted as soon as practicably possible
12.Complaints
Please email Ann and Lauren on welshholidayhomes@gmail.com. Please send in your complaint so that, where possible we can, resolve the issue
13. Modification
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes in our data collection. We recommend that users periodically check the privacy policy to ensure they are up to data with any changes we have made. At the top of the privacy is when we last reviewed the document.
